Cool. I meant to order 2 headgaskets (FelPro stock thickness), only one showed up and realized my error, and it was damaged by some brake shoes in the box. They sent a replacement right away, it came good condition. I need to order another one for the set.
Convient having parts on hand...
I bought last 3 set of brake shoes from one brand (hummers are same pad front & rear) next day adter the order came in and I was teaching a new friend how to do the rear brakes on his hummer. A rear pad peeled off the rivets on his truck, so he ordered new rotor and pads from autozone- I had to teach him about the (nogozone also- anti gun, veteran disrespecting company that they are) a hair late.
Went on test drive and burnishing the pads (everyone should do that btw for better braking and longer life). By the time we got back,one of his front pads started hitting the rivet. So we hopped in mine to go get him another set of pads for the front- rotor was not ruined luckily. Nobody local had the pads in stock, and that is his only transportation, besides work he has to run his Dad (great guy, Vet from Korea and Vietnam war, POW) to dialysis a couplemtimes a week. When I said, no problem-lets head back to my house, he was concearned I was going to tell him just deal with his own problem. When I opened the box and pulled out the set of pads and said, lets use these I just bought them for the future- he quickly learned why you buy consumable parts ahead of time when on special pricing. 20 minutes later we were out burninshing those pads.
Also, more back to rockauto, on the closeout hummer parts, I ordered 3 brand caliper pins, and 1 of another brand. The 3 were correct but the 1 style was wrong. It was like $2 or something. Rockauto, when I called them about it and damaged headgasket said just throw them away, credited me $ for wrong part (no more available) and sent out a new headgasket right away. Very happy with thier service.
The shipping damage issue is something they try to control but can't, they are getting parts from other company warehouses all over the country. So when it is boxed up, it is being done by that kid who didn't know what an alternator is that you asked for.
The cost of shipping is the only other thing that makes me scratch my head. Earlier this year I priced a spin on 6.5 waterpump from them, and shipping alone was going to be $21. Ok, doesnt sound bad. I ended up ordering 2 new take off waterpumps from florida- I am in Nevada. TWO of them shipped here 3 day ups for $13. I would think the discount in shipping volume rockauto deals with should be better. I did notice on this last order I got the shipping costs were much more in order with what is normal. I ship things to other people once every couple months so the pricing rockauto charged me in the past seemed marked up quite a bit. Hopefully they either quit doing it or fired whoever was getting the kickback from overpaying shipping costs and are now more inline.
I just checked now and their price to ship it to me now would be $10- good job rockauto! I think the problem might be fixed.
