Heartbeat Hauler
A(ACLU) Agent Yoda
Well I took my monthly trip to Evansville, IN and on the way there I heard a scrapping noise coming from the front wheel. I could only hear it with the window down and the truck going between 30 & 40 mph. I took it to the dealer and the tech said the wheel hub assem on both sides were shot. They quoted me $350 bucks each side + $470 labor. I told the tech that this is a 3500 with only 67,000 miles it should not need wheel bearings! He said that was what the issue was, so I pulled the trigger. I did ask if the parts were in stock because I was in town only a week or two and didn't have time for my truck to be down for a couple of days. He said he would order them from the local parts store...AC Delco parts. I called that store and asked if they had them in stock, they said yes and was quoted $200 each....
That's $150 mark-up each side. Anyways, I walked over to the store and bought them myself. The dealer installed them and off I went $900 lighter. Next day the truck starts making the same noise. I take it back to the dealer, the tech takes it for a ride, tells me he hears the noise but it's a "different" noise and it's really the rotors needing turned.....:toetap05: I started to read him the riot act but instead ask for the service manager.
Service manager shows up and he is like 25 years old, but very polite. He asks me to explain whats up. I tell him the story, and my thoughts on a heavy duty pick-up needing wheel bearings at 67000 miles...he agrees. Then he says let me talk to the tech. Manager comes back 20 minutes later and says, "Here is what I can do for you, I will reimburse your labor for the hubs ($470) , but I can't give you the money for the parts since you supplied them, but then adds I will turn your rotors and throw in the labor for free." I said OK. Anyways, I guess it coulda been worse. Do you guys think I shoulda pushed for the cost of the parts? What say you?
That's $150 mark-up each side. Anyways, I walked over to the store and bought them myself. The dealer installed them and off I went $900 lighter. Next day the truck starts making the same noise. I take it back to the dealer, the tech takes it for a ride, tells me he hears the noise but it's a "different" noise and it's really the rotors needing turned.....:toetap05: I started to read him the riot act but instead ask for the service manager. Service manager shows up and he is like 25 years old, but very polite. He asks me to explain whats up. I tell him the story, and my thoughts on a heavy duty pick-up needing wheel bearings at 67000 miles...he agrees. Then he says let me talk to the tech. Manager comes back 20 minutes later and says, "Here is what I can do for you, I will reimburse your labor for the hubs ($470) , but I can't give you the money for the parts since you supplied them, but then adds I will turn your rotors and throw in the labor for free." I said OK. Anyways, I guess it coulda been worse. Do you guys think I shoulda pushed for the cost of the parts? What say you?
